MSJ Imposition Single pgs

M any health care organizations, including government and private agencies, have em braced the goal of providing patientand family-centered care. The thrust of this model of care is to involve patients and families in their own health care decisions and treatments. The Institute of Medicine (2001) recognized the value of this model in identifying patient-centered care as one of six points for health care redesign and one way to provide care “that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions” (p. 40). Knapp (2006) subsequently suggested use of a patientand family-centered care model can help hospitals raise their patient satisfaction scores as an indicator of how well a health care organization is serving its customers. Planetree, Inc., and the Institute for Patientand Family-Centered Care (IPFCC) have been two of the most prominent pioneers in developing and promoting patientand family-centered health care (see Figure 1). To develop a more patientand family-centered health care setting, both organizations promote the use of patient and family advisors. Planetree integrates patients and family members in focus groups and patient and family advisory councils (Frampton et al., 2008). IPFCC offers multiple publications addressing the importance of and strategies for incorporating patient and family advisors as well as advisory councils in health care settings. For health care providers, implementing patientand family-centered care involves a shift from Professional Practice